Reporting & Quality
Measured operations. Transparent reporting.
We report agreed operational metrics using authorized data from client-approved systems, and we review quality continuously so issues are found and corrected early.
Proposed metrics
What we measure.
Final metrics, definitions, and targets are agreed with each client in the statement of work.
- 01 Cases assigned
- Number of cases referred and assigned in the reporting period.
- 02 Contacts assigned
- Number of contacts assigned for notification and follow-up.
- 03 Contact attempts
- Total outreach attempts made by approved methods.
- 04 Successful contact rate
- Share of assigned contacts successfully reached.
- 05 Follow-ups completed
- Scheduled follow-ups completed within the period.
- 06 Pending assignments
- Open work remaining at period end.
- 07 Timeliness
- Activities completed within client-defined timeframes.
- 08 Documentation completeness
- Records with all required fields completed.
- 09 Data accuracy
- Records passing validation and QA review.
- 10 Escalation completion
- Escalations routed and closed per protocol.
- 11 Client satisfaction
- Structured client feedback collected at review points.
Sample dashboard
Illustrative contract dashboard.
All figures below are illustrative placeholders for layout purposes. They are not actual client, patient, or performance data and do not represent promised outcomes.
Weekly activity
Illustrative sample- Contact attempts
- Contacts reached
- Follow-ups completed
Quality review trend (%)
Illustrative sample- Data accuracy
- Documentation completeness
Quality assurance
How quality is reviewed.
- Record sampling on a defined schedule to check completeness and accuracy.
- Workflow audits against approved client procedures.
- Error tracking by type, with corrective actions and retraining.
- Data validation and reconciliation before each report is delivered.
- Periodic management review of findings with the client.
TraceCare does not publish actual client or patient information and does not promise specific contact-reach rates or performance outcomes without supporting operational evidence.
Planning a contract or facing a surge?
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