Services
Focused services for contact tracing operations.
Service A
Managed Contact Tracing Services
A managed service in which TraceCare provides trained personnel, operational coordination, contact follow-up, documentation, quality checks, and client reporting under an agreed statement of work.
- Case and contact assignment
- Contact attempts and notifications
- Structured interviews using approved protocols
- Follow-up scheduling
- Status tracking
- Documentation
- Escalation according to client protocols
- Performance monitoring
- Weekly and monthly reporting
Service B
Surge Contract Services
Temporary workforce support for organizations experiencing increased case volumes or short-term staffing needs. Engagement length is configurable to your situation.
- Workforce onboarding
- Approved-system access
- Training
- Team coordination
- Reporting
- Contract-end evaluation
Configurable engagement length
Short-term relief for a defined outbreak or temporary backlog.
Deployment timelines are confirmed during planning based on scope, onboarding requirements, and client system access.
Service C
Reporting & Documentation
Structured reporting support built on authorized data and client-approved systems only.
- Daily activity reports
- Weekly performance reports
- Contact status summaries
- Pending-workload reports
- Documentation completeness
- Data validation
- Escalation summaries
- Contract performance dashboards
Service D
Contact Tracing Quality Assurance
Systematic review that helps keep records complete, timely, accurate, and aligned with approved procedures.
- Record review
- Workflow audits
- Error correction
- Documentation standards
- Performance improvement
Service E
Workforce Training & Onboarding
Role-based training for TraceCare personnel before and during engagements.
- Contact-tracing fundamentals
- Structured interviewing
- Confidentiality
- Applicable privacy requirements
- Documentation
- Approved communication procedures
- Data security
- Escalation procedures
- Client-specific workflows
TraceCare training does not substitute for any required professional credential, authorization, or disease-specific instruction provided by the client or applicable authority.
Planning a contract or facing a surge?
Tell us about your scope, workload, and timeline. We'll follow up to discuss fit.